Age policy

Jun 12, 2023  •  Knowledge

Our Age Policy

The Glas nicotine-delivery system, including devices and pods, is for adult (age 21+ only) use only. We do not sell or condone the sale our products to anyone who is not of legal age (age 21+ only)  to purchase the product. Any Glas distribution or Retail Partner found selling to anyone under legal age (age 21+ only) will immediately forfeit their ability to sell Glas products in the future.

Age Verification Process
Our age verification system runs instantly in the background by checking your provided information against bank records. If you used a different address for your information, be sure to use the information your bank has on file.

If the system is unable to find a match, you will be asked to verify your age and enter your date of birth.

If no match is found, you'll be asked to enter the last 4 digits of your SSN or upload a picture of your ID. All information is sent via a 128-bit AES encryption and is only used for age verification purposes.

Ensure that the photograph you submit is not blurry, and all information on your ID is clearly legible.

If your information is correct and you're still having issues, our Glas Concierge team can review your information manually. 

Get Assistance with a Manual Review

Making Changes to your Account

Log in to your Glas account and click the "My Account" page in the top right corner. It will then take you to your account profile page where you can make any necessary changes.

Keep in mind changes to your address or billing may require you to go through an additional age verification.


Shipping Restrictions

We ship globally into all countries where flavored nicotine and nicotine-delivery devices are legal. If flavored e-liquid with nicotine is illegal in your Country, County, State or City, we will not be able to ship any orders to you.


Regulatory & FCC Compliance Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and; (2) This device must accept any interference received, including interference that may cause undesired operation. 

NOTICE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates—and can radiate—radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment does not cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 

• Reorient or relocate the receiving antenna 
• Increase the separation between the equipment and the receiver 
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 
• Consult the dealer or an experienced radio/TV technician for help.

Combating Underage Use

At Glas, we take all necessary precautions to ensure that our products are purchased by adults of legal age (age 21+ only) only. We require identity verification for anyone purchasing online, and we require all distribution and retail partners to have age-verification checks in place before buying and selling our products.