Glas is not charging
Check to make sure you are using a 5v power supply (at minimum) capable of supplying 2 amps or more of power for best results. Additionally, try using a different micro usb charging cable, and make sure the charging port is free of any obstructions like lint or dirt.
Follow this link below if you need further assistance: Troubleshoot Charging
Glas is not creating vapor
If your device is not producing vapor, it could be a number of issues. Check to make sure the device charges and the badge on the device glows when you inhale. If that works, try a different pod.
Follow this link below if you need further assistance: Troubleshoot Vapor
Glas is damaged
If you believe your product was somehow damaged before you received it, contact us below.