WHY IS THE GLAS POD SYSTEM SUPER PREMIUM?

Glas is a first-in-class super premium pod system that has remained the leader in awardwinning flavors, innovative technology, detailed craftsmanship & concierge-level support in 80+ countries worldwide. To view our winning Features & Benefits, visit your training page.

WHO IS GLAS FOR?

Glas is for adults looking for a more refined method of nicotine consumption with a satisfying, full-flavored vaping experience. It's for adult smokers and vapers who don't settle when it comes to their vaping preferences. If you demand the utmost in quality and performance from your vape, Glas is for you.

HOW DOES GLAS WORK?

Glas is a simple, buttonless device that provides consistent, effortless draw every time. Simple remove the film from the pod, insert the pod into the device for a snug fit and begin your full-bodied, multi-layered experience.

WHY SHOULD I REGISTER MY DEVICE?

You don’t have to, but the perks are nice. Registering your device within 30 days of purchase immediately enrolls you in our 1-year warranty.

HOW LONG DOES IT TAKE TO CHARGE?

Super fast! Our patented ECO battery technology allows the Glas device to reach full charge in 20 minutes with zero degradation over the life of the battery. Each charge lasts for one pod on average.

HOW DO I KNOW WHEN IT’S TIME TO CHARGE MY DEVICE?

Another beautiful design feature is the ease of knowing your battery status. The ring around the “G” Glas logo at the bottom of the device glows.

• Blue = 100% - 20% Charge
• Green = 20% - 5% Charge
• Red = 5% - 0% Charge

TO CHARGE: Plug the Micro-USB charger included into the bottom of the device. The ring around the "G" Glas logo should turn a solid green when charging and solid blue once fully charged. A full charge should take approximately 20 minutes. Be sure to charge on a clean, flat surface and use only the charger provided with the device.

HOW SHOULD I STORE MY DEVICE & PODS?

Glas is made from a PVD-coated anti-scratch finish so you don't have to worry too much about blemishing the device and the anti-leak pods should help you avoid messy spills. Still, to minimize potential damage, we recommend carrying your Glas separate from other items, such as coins, cell phones, keys or other items.

When not in use, keep your Glas device and pods in a cool, dry setting out of direct sunlight. Ideally, keep pods in their blister packs until they are ready to be used.

HOW LONG DOES A POD LAST?

Good question! How long a pod lasts is entirely dependent on the user. Longer more intense draws will require more from the battery, as will more frequent puffs. However, Glas was designed so that a full charge and our extra-large, anti-leak 1.3mL pods last just under a full day for the average user. That is roughly the equivalent of a pack of cigarettes, for users looking to fully switch from combustible tobacco.

HOW MUCH NICOTINE IS IN ONE POD?

Each pod contains 5%, which equates to 5 mg/mL

HOW MANY FLAVORS DOES GLAS OFFER?

Glas offers the largest variety of tobacco-free nicotine flavors across the tobacco and menthol categories: 3 tobacco and 4 menthol flavors. For flavor notes and profiles, visit your training page.

WHAT IS TOBACCO-FREE NICOTINE (TFN)?

Tobacco-Free Nicotine means just that – the nicotine in our products is lab-derived which allows us to remove any of the impurities found in naturally-derived tobacco, including the unpleasant taste and smell, creating an unparalleled full-bodied, multilayered flavor experience.

HOW DO I GET THE OPTIMAL DRAW FROM A POD?

Glas adapts to your vaping style. Try different breath depths and speeds to find what suits you best. To get the optimal draw from a pod, make sure the airflow hole on the side of the pod is clear from any obstruction.

WHAT ARE THE PODS MADE OF?

The pods are made of a polycarbonate shell. The coil is made of Kanthal®, an ironchromium-aluminum alloy, which is surrounded by an organic cotton wick.

HOW IS THE POD E-LIQUID FORMULATED?

Glas pod e-liquid is a blend of our proprietary nicotine salts, vegetable glycerin and propylene glycol.

CAN I FILL MY PODS WITH MY OWN E-LIQUID?

Please do not attempt to fill Glas pods with your own e-liquid. Glas devices are designed to work specifically with Glas pods (and Glas pod formulations). The pods are also constructed to be leak proof, and any attempt to open them would compromise the integrity of the pods and thus invalidate the 1-year warranty.

HOW DOES THE VERTICAL TRIPLE COIL & DUAL AIR FLOW TECHNOLOGY WORK?

Here’s the really cool part and we’re proud to share it. Each 1.3ml Glas Pod features innovative coil & wick system with the industry’s first triple coil and patented double airflow technology. Paired together with our device, it delivers a full and satisfying vape experience by opening up the liquids to create a full bodied, multi-layered, artisanal experience unlike any other pod system on the market.

WHAT SHOULD I DO IF MY POD LEAKS?

In the off chance that you’re purchase a leaky pod, please contact retailsupport@glas.com with a picture of your receipt and of the pod as well as a ship to address in the email. We’ll be happy to send you a replacement. Please be aware that you must be 21+ to receive a package and delivery requires your signature.

WHY IS MY DEVICE NOT CHARGING?

Check to make sure you are using a 5v power supply (at minimum) capable of supplying 2 amps or more of power for best results. Additionally, try using a different micro-USB charging cable, and make sure the charging port is free of any obstructions like lint or dirt.

WHY IS MY GLAS NOT PRODUCING ANY VAPOR?

If your device is not producing vapor, it could be a number of issues. Check to make sure the device charges and the badge on the device glows when you inhale. If that works, try a different pod. If neither of those options work,contact us.

WHAT DO I DO IF A CUSTOMER RETURNS A LEAKY POD OR DAMAGED DEVICE?

Please ask the customer to email a photo of their receipt and of the damaged pod as well as a ship-to address for a replacement pack to support@glas.com.

WHY IS THE DEVICE NOT RINGING UP AS $0.99 WITH THE PURCHASE OF A POD PACK?

If for some reason your store’s system isn’t recognizing the promotion, please inform your store manager. If you need additional support,contact us.

WHAT IS THE CURRENT PROMOTION?

Your store’s current promotional program is detailed on the dashboard homepage. If you have additional questions about the promotion itself, please contact us.

WHY DOES GLAS CALL MY STORE?

Glas is dedicated to providing our partners and customers with world-class support. We extend this service with our Outbound Calls Support Team to ensure that your stores are fully stocked, the correct signage is displayed, and that your experience with Glas continues to exceed your expectations.

WE HAVEN’T RECEIVED THE SHIPMENT FROM OUR DISTRIBUTOR. WHAT DO WE DO?

If for some reason you are experiencing delayed, short or no shipments from your distributor, please reach out to your Glas Retail Support Team using the contact form in your Retail Support Dashboard and we’ll be sure to get you the answers to your questions.

HOW DO I GET THE CORRECT SIGNAGE FOR MY STORE?

Send us a photo of your full current display using the contact form in this dashboard and we’ll be sure to send you the appropriate signage needed.

IS THERE ANYTHING I SHOULD KNOW THAT WILL HELP ME TROUBLESHOOT WITH MY CUSTOMERS?

Please read the Troubleshooting FAQs for more details. If you require additional support, don’t hesitate to contact us!

PLEASE CONTACT US SHOULD YOU HAVE ANY QUESTIONS ON ANY OF THE FOLLOWING:

• Fixture Repair and/or Replacements
• Signage Replacement
• Inventory Requests and/or Needs
• Distributor and/or Order Questions
• In-Store Promotion Questions
• Product Usage & Troubleshooting
• General Inquiries